Privacy statement

Explore Leiden attaches great importance to protecting your privacy. In this privacy statement, you can read how we handle your personal data.

What personal data do we collect?

We collect the following personal data from you:

• Name and first name
• Email address
• Phone number (optional)
• Payment details
• Date of birth (optional)
• Gender (optional)

Why do we collect your personal data?

We collect your personal data for the following purposes:

• Carrying out your booking: We use your name, e-mail address, phone number and payment details to fulfil your booking for a city tour.
• Answering your questions: We will use your name, e-mail address and phone number to answer your questions.
• Sending newsletters: We use your name and e-mail address to send you newsletters about our city walks and other activities.
• Improving our services: We use your personal data to improve and analyse our services.

With whom do we share your personal data?

We share your personal data with the following third parties:

• Our partners: We share your personal data with our partners who help us perform our services, such as the payment system and the e-mail system.
• Government: We share your personal data with the government if required by law.

How long do we keep your personal data?

We will not retain your personal data for longer than necessary for the purposes for which we collected it. The retention period of your personal data may vary for different purposes.

• Data for carrying out your booking: We keep these details until your booking is completed and paid for.
• Data to answer your questions: We will keep this data until your query is answered.
• Data for sending newsletters: We keep this data until you unsubscribe from our newsletters.
• Data for improving our services: We keep this data until we have improved our services.

How can you access, change or delete your personal data?

You have the right to access, modify or delete your personal data. You can exercise this right by contacting us at info@exploreleiden.staging.tempurl.host

How can you complain about the use of your personal data?

If you have a complaint about the use of your personal data, please contact us at info@exploreleiden.staging.tempurl.host. You can also file a complaint with the Personal Data Authority.

Security of your personal data

We take appropriate technical and organisational measures to secure your personal data against loss, theft and misuse.

Changes to this privacy statement

This privacy notice is subject to change. We will publish the amended privacy statement on our website.

Contact

For questions about this privacy statement, please contact us at info@exploreleiden.nl