Privacy Statement

Explore Leiden is committed to protecting your privacy.
In this privacy statement you can read how we handle your personal data. What personal data do we collect? We collect the following personal data from you:

• Name and first name
• Email address
• Phone number (optional)
• Payment details
• Date of birth (optional)
• Gender (optional)

Why do we collect your personal data? We collect your personal data for the following purposes:

• Carrying out your booking: We use your name, e-mail address, telephone number and payment information to carry out your booking for a city tour.
• Answering your questions: We use your name, e-mail address and phone number to answer your questions.
• Sending newsletters: We use your name and email address to send you newsletters about our city walks and other activities.
• Improving our services: We use your personal data to improve and analyze our services.

With whom do we share your personal data? We share your personal data with the following third parties:

• Our partners: We share your personal data with our partners who help us perform our services, such as the payment system and email system.
• Government: We share your personal data with the government if required by law.

How long do we keep your personal data? We do not retain your personal data longer than necessary for the purposes for which we collected it.
The retention period of your personal data may vary by purpose.

• Data for completing your booking: We keep this data until your booking is completed and paid for.
• Data for answering your questions: We keep this data until your question is answered.
• Data for sending newsletters: We keep this data until you unsubscribe from our newsletters.
• Data for improving our services: We keep this data until we have improved our services.

How can you access, change or delete your personal data? You have the right to access, modify or delete your personal data.
You can exercise this right by contacting us atinfo@exploreleiden.staging.tempurl.hostHoe can you complain about the use of your personal data? If you have a complaint about the use of your personal data, please contact us at info@exploreleiden.staging.tempurl.host.
You can also file a complaint with the Personal Data Authority. Securing your personal data We take appropriate technical and organizational measures to secure your personal data against loss, theft and misuse. Changes to this privacy statement This privacy statement is subject to change.
We will publish the amended privacy statement on our website. Contact For questions about this privacy statement, please contact us at info@exploreleiden.staging.tempurl.host.